Privacy Policies

The main purpose of our Web site is to provide information and services to individuals about the services and programs of Jewish Family Service of MetroWest. Your privacy is important to us and we are committed to protecting it and to making you aware of our online practices regarding the privacy of your information.

Information Collected

Our Web site does not automatically collect any individually identifiable information, such as email addresses, from visitors.

We collect personal information when you provide it in the course of interacting with the site. At the Jewish Family Service of MetroWest site, you may be able to register for an event, send tribute cards, purchase merchandise,or make a donation. In so doing, you may be asked to provide personally identifiable information such as your name, address, e-mail address, telephone number, fax number, credit card information, or information about your interests and activities. If you send a tribute card, you must provide the name and address of the recipient.

We also may collect information that is not personally identifiable, such as the type of browser you are using (e.g., Internet Explorer, Chrome, Safari, etc.), the type of operating system you are using, (e.g., Windows or Mac OS) and the domain name of your Internet service provider (e.g., AOL, Earthlink).

How Information is Used

We may use the information you give us to provide services to you, at your request. We may use it to communicate with you through periodic messages regarding services, events, and other information and notices we believe you may find interesting or useful. We may use it for confirmation of donations, registrations, or other actions you take on our site, and for related customer service needs. We use information you provide about others to enable us to send them your tribute cards.

If you have entered your email address on our site and wish to remove it, please notify us by email at with “remove” in the subject header and we will remove your name from our e-mail recipient list.

We do not sell, rent, swap or otherwise share our mailing lists with external organizations. Any personal information you provide to will not be disseminated to third parties..

We may use the information that is not personally identifiable to analyze the design and functioning of our site in order to make site improvements. We may use such information in the aggregate to analyze site usage.

We will disclose personally identifiable information when required to do so by law.


Our site makes limited use of cookies. A cookie is a small file that is saved on your computer browser that contains information related to your use of a site. If you reject cookies, you might experience limited usability in some areas of our site.

Security uses appropriate procedures to ensure the security of your personal information and to and protect it from unauthorized access. In particular, when we ask you to enter credit card information, we use the top industry standard security protection, including encryption, SSL transmission connection, and a secure server for information storage. Once your credit card has been processed, your credit card information is not stored on our servers.


We provide links to other Web sites that we believe you will find useful. We ask you to recognize that Jewish Family Service of MetroWest is not responsible for the privacy practices of these other sites.


Donations, purchases and tribute cards are not refundable.

HIPAA Policy

All requests for JFS services are confidential. Safeguarding client privacy is important to JFS. In compliance with the Health Insurance Portability and Accountability Act of 1996 (HIPAA), the Agency readily makes available clients’ rights with regard to protected health information. For more information about HIPAA policies, please visit the U.S. Office for Civil Rights.

Jewish Family Service of MetroWest New Jersey Notice of Privacy Practices

Jewish Family Service of MetroWest HAS A LEGAL DUTY TO SAFEGUARD YOUR PROTECTED HEALTH INFORMATION (PHI). This notice describes how your PHI may be used and disclosed and how you can access this information.  All employees and volunteers of JFS of MetroWest (JFS) are legally required to abide by the policies set forth in this notice, and to protect your PHI.

Your PHI includes any information that can be used to identify you. We collect or receive health information about your past, present or future health condition to provide treatment or other social work services to you, receive payment for such services and certain administrative purposes. Your protected health information may be used only for these purposes unless JFS obtains your written authorization or the use or disclosure is permitted by HIPAA privacy regulations or state law. Release of information about clients under the age of 18 requiring authorization will be determined by the client’s parent or guardian.

We must maintain the privacy of your protected health information. We are required by both state and federal law to provide you with this notice about our privacy practices that explains how, when and why we use and disclose your PHI. With some exceptions, we may not use or disclose any more of your PHI than is necessary to accomplish the need for the information.

We are required to abide by the terms of this notice currently in effect. We reserve the right to change the terms of this notice and our privacy policies at any time. Any changes to this notice will apply to PHI already in existence. Before we make any change to our policies, we will promptly change this notice and post a new notice. You can also request a copy of this notice by contacting our Reception Desk at anytime.

JFS can use or disclose your PHI for purposes of treatment, payment and health care operations.

1. For treatment: Your PHI may be shared among our agency staff for coordination of treatment. Your PHI may also be used to contact you concerning appointment scheduling. Your PHI may be shared with your personal physician, if it is for your benefit.

2. For payment: Your PHI may be shared to obtain reimbursement for services or to verify eligibility with third-party payors.

3. For healthcare operations: Your PHI may be shared  to support JFS operations  related to treatment and payment, such as quality assurance activities, case management,receiving and responding to client comments or complaints, compliance programs and /or accrediting organizations, audits,  management and administrative activities.

Other Uses or Disclosures of PHI

1. JFS may release your PHI in response to a Judge’s order to release information to the court or when required to do so by applicable federal or state law.

2.  Upon a death: The records of a deceased individual may be released to officials within the offices of the State Medical Examiner or a County Medical Examiner making investigations or conducting autopsies pursuant to N.J.S.A. 52:17b-78 et seq.

3. For specific government functions: JFS may disclose your PHI for national security purposes authorized by law.

4. JFS may release your PHI in accordance with its  duty to warn and in support of public health activities: We may release your PHI to prevent a serious threat to your safety or the safety of others. This includes releasing information to report child abuse and neglect, elder abuse/neglect. Information disclosed is only related to the specific incident.

Your Prior Written Authorization is required for any Uses and Disclosures of your Protected Health Information not described above.

Other uses and disclosures not described above will be made only with your written authorization. If you choose to sign an authorization to release your PHI, you may later cancel that authorization in writing.


1. You have the right to request limits on how we use and release your health information. We are not required to agree to a requested restriction, but if we accept your request, we will abide by it except in emergency situations. You may not limit health information that we are legally required to release. To request a limitation, please contact our Privacy Officer.

2. You have the right to choose how we communicate PHI to and about you. All of our communications to and about you are considered confidential. You have the right to ask that JFS provide information to you using an alternative means. To make a confidential communications request, please submit your request in writing to our Privacy Officer.

1. You have the right to inspect and copy your PHI. You must make this request in writing. Psychotherapy notes and information contained in a record that is prepared in

2. response to a court order are specifically excluded. If you request a copy of your PHI, a fee may be imposed for copying and mailing. In certain situations, JFS may deny your request. If so, we will tell you in writing why we denied your request. You may appeal this decision in writing and are entitled to a second review by an individual not connected to the first denial.

3. You have the right to get a list of instances of when and to whom JFS has disclosed your PHI with the exceptions provided by law, those you specifically authorized and those relating to payment and healthcare operations. The list will include dates when your PHI was released and why; to whom your PHI was released (including their address if known), and a description of the information released. You must put this request in writing, and you will receive a response in sixty days. For a report of disclosures, please contact our Privacy Officer.

4. You have the right to request a correction or update to your PHI. If you believe that there is a mistake in your PHI or that a piece of important information is missing, you have the right to request that we attach an explanation provided by you explaining your desired correction to the record as a medical record is considered a legal document. You must provide the request and reason for it in writing. We will respond within 60 days. We may deny your request in writing if the PHI is (i) correct and complete, (ii) not created by us, (iii) not allowed to be disclosed, (iv) not part of our usual record. JFS has the right to refuse this addition to your file and will provide you with a written denial stating the reason for denial and explaining your right to file a written statement of disagreement according to applicable law. Any agreed upon amendment will be included as an addition to, and not a replacement of already existing records. To request an update or correction, please contact the JFS Privacy Officer with your written documentation.

CONCERNS ABOUT OUR PRIVACY PRACTICES: If you think that we may have violated your privacy rights, or you disagree with a decision we made about access to your health information, you may file a complaint with our Privacy Officer.. You also may send a written complaint to the Secretary of the Department of Health and Human Services at 200 Independence Avenue, SW, Washington, D.C. 20201

You will not be penalized for filing a complaint.

FOR INFORMATION ABOUT THIS NOTICE, TO  EXERCISE YOUR RIGHTS, TO FILE A COMPLAINT, OR TO VOICE YOUR CONCERNS ABOUT OUR PRIVACY PRACTICES,PLEASE CONTACT: JFS Privacy Officer, Assistant Executive Director, Jewish Family Service of MetroWest, 256 Columbia Turnpike, Florham Park, NJ  07932. Phone: 973-765-9050

EFFECTIVE DATE OF THIS NOTICE: March 9, 2009. Revised Oct. 2012


A.   This section shall apply to all State funded mental health Program Elements.  Inpatient Units, including 24-hour Supervised Treatment Homes providing crisis intervention services for children, are also required to comply with laws governing the treatment of persons admitted to inpatient psychiatric facilities, including but not limited to N.J.S.A. 30:4-24, 30:4-24.1, 30:4-24.2 and 30:4-24.3.

B.   Each client shall be made aware of the rights and privileges in receiving mental health services.  Each agency shall establish a policy statement in this regard.

C.   Notice of the client’s rights and any rules governing the conduct of clients with respect to an agency shall be given to each client within five days of first in person assessment.  Such notice shall be in writing, and shall be supplemented by an offer to discuss or explain the written description.  Explanations shall be in a language which the client understands.  If the client cannot read the provisions of the notice, it shall be read to him/her.

D.   In the case of an adjudicated incompetent client, such procedure in C above shall be followed for the client’s guardian.  Receipt of the written notice shall be documented in the client’s file.

E.   If the client or guardian refuses to acknowledge receipt of the notice, the person delivering the notice shall documents this in the client’s file.

F.   Subject to any other provisions of law, no client shall be deprived of any civil right solely by reason of his/her receiving mental health services, nor shall such services modify or vary any legal or civil right of any client.

G.   No client may be presumed to be incompetent because she/he has been examined or treated for mental illness, regardless of whether such evaluation or treatment was voluntarily or involuntarily received.

H.   All funded mental health programs shall provide their clients with the following rights, a list of which shall be prominently posted in all facilities and brought to the attention of clients as described in B above, and by additional means as the Division may require.

  • The right to be free from unnecessary or excessive medication. (See N.J.A.C. 10:37-6.54)
  • The right to not be subjected to non-standard treatment or procedures, experimental procedures or research, psycho-surgery, sterilization, electro-convulsive therapy or provider demonstration programs, without written informed consent, after consultation with counsel or interested party of the client’s choice.  (See N.J.A.C. 10:37-6, Article XV.)
  • If a client has been adjudicated incompetent, authorization for such procedures may be obtained only pursuant to the requirements of N.J.S.A. 30:4-24.2d(2).
  • The right to treatment in the least restrictive setting, free from physical restraints and isolation, provided, however, that a client in Inpatient Care may be restrained or isolated in an emergency pursuant to the provisions of N.J.S.A. 30:4-24.2d(3).  (See N.J.A.C. 10:37-6, Article XV.)
  • The right to be free from corporal punishment.
  • The right to privacy and dignity.
  • The right to the least restrictive conditions necessary to achieve the goals of treatment/services.